Neighborhood Services Manager

  • City of North Chicago
  • North Chicago, IL, United States
  • Nov 25, 2017
Full time Economic Development/Redevelopment

Job Description

This position works under the general supervision of the Economic and Community Development Director.  While the position reports to the Economic and Community Development Director to ensure consistency with the City's overall policies and objectives, the employee is expected to be able to work independently and exercise his or her own discretion and independent judgment.

The Neighborhood Services Manager will use a proactive approach to assist the development community, citizen groups, local businesses, and other City and governmental staff in understanding and comply with various City laws, ordinances, codes, and regulations.

The Neighborhoods Services Manager shall be empowered as a designee, representative and agent of the City of North Chicago as provided by the City of North Chicago Municipal Code to issue citations or summonses and complaints enforcing the City of North Chicago Municipal Code. This function is normally accomplished through the supervision and direction of subordinate employees.

Essential Functions

  • Prepares and presents statistical information as it relates to enforcement activity, staff memos, and PowerPoint presentations on various enforcement issues or ordinances to the City Council, Director of Economic Development, other City Departments, and general public. Analyzes data and prepares recommendations as necessary on matters such as enforcement priorities and possible code amendments.
  • Responsible for the management and training of Neighborhood Service Officers, who conduct on-site inspections to determine compliance with City ordinances and regulations, write notices of violation, and write summons and complaint tickets into Judicial Court.  Exercises discretion in the handling of code violations to work with the owner to determine appropriate method of addressing and resolving the violation. 
  • Documents all potential code investigations and reports findings to elected officials, the City's Chief of Staff, and Director of Economic and Community Development as required.
  • Creates, implements, and coordinates various projects with a variety of City Departments to improve procedures, policies and general well-being of the City of North Chicago.
  • Provides positive customer services to the development community, landowners, the public and other governmental agencies in understanding City ordinances, codes and regulations.
  • Serves as a back-up to Neighborhood Preservation Specialists on code related issues.
  • Provide ongoing coaching and direction to staff.  Issue discipline when necessary. 
  • Annually administers performance evaluations to staff which includes staff development plans, corrective action, and other issues as they arise.
  • Create a budget for the Neighborhood Services functions.

PERIPHERAL DUTIES

  • Attends professional development classes, seminars, conferences, and workshops as deemed necessary to maintain certification and competence in Code Enforcement, interpersonal communication, conflict resolution and other related fields as deemed necessary.
  • Develops outreach and training programs to provide assistance to citizen groups, the development community, and the general public.
  • Represents the City at various functions, evening or weekend meetings, and courts of law as required.

Minimum Qualifications

  • Possession of ICC Certification both as a Residential Inspector and maintain certifications as required by ICC.
  • An Associate's Degree with additional college coursework in Construction Management, Engineering, Planning, Architecture, Real Estate, or related field with at least three years of increasingly responsible experience in supervision and management of a diverse staff; or any combination of training experience that provides the following knowledge, abilities, and skills.
  • Five years of experience in code review and enforcement.
  • Advanced working knowledge of building trades principles and techniques.   Experience in construction or performing municipal commercial, industrial, and residential inspections.
  • Ability to understand neighborhood and community needs and respond through appropriate measures including recommendation of programs, codes, and ordinances.
  • Considerable knowledge and experience with code enforcement in the courts and/or administrative adjudication.
  • Knowledge of construction principles and practices including estimating and contracting.
  • Demonstrated ability to read and interpret construction drawings, plats of survey, site plans, mortgages, title insurance, and real estate contracts.  
  • Demonstrated knowledge of building codes, construction principles, and safe work methods on construction sites.
  • Excellent organizational and project management skills.
  • Excellent oral, written and interpersonal communication skills in dealing with individuals and groups at all levels.
  • Self-motivated, disciplined, organized and reliable.
  • Innovative, creative, resourceful and independent thinking.
  • Candidate must have experience in mediation, negotiation, facilitation and conflict resolution techniques.
  • Extensive knowledge of municipal zoning regulations, principles, practices and procedures.
  • Knowledge of legal aspects of municipal code enforcement and administrative policies and procedures.
  • Ability to communicate effectively both orally and in writing, with elected officials, managers, supervisors, other City employees, and outside agencies.
  • Must have knowledge of construction plans, site plans, landscaping plans, and other documentation deemed necessary by the Economic and Community Development Department.  This includes the understanding and general application of engineer and architect scales.
  • Ability to establish and maintain effective working relationships with key staff members at all levels of the organization. 
  • Ability to work with minimal supervision and specific directions and the skills to identify potential needs and problems and the ability to suggest workable solutions. 
  • Ability to use modern office equipment including computer application such as Word, Power Point, and Excel software, and the possession of or ability to obtain a valid Illinois driver's license with a safe driving record.

TOOLS AND EQUIPMENT USED:

  • Personal computer, word processing software, powerpoint software, architectural and engineering scales, database software, personal motor vehicle, copy machine, calculator, and other related office equipment.
  • Light construction tools including but not limited to hammers, screwdriver, level, bolt cutters, and drills.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Candidate must have experience in mediation, negotiation, facilitation and conflict resolution techniques.
  • Extensive knowledge of municipal zoning regulations, principles, practices and procedures.
  • Knowledge of legal aspects of municipal code enforcement and administrative policies and procedures.
  • Ability to communicate effectively both orally and in writing, with elected officials, managers, supervisors, other City employees, and outside agencies.
  • Must have knowledge of construction plans, site plans, landscaping plans, and other documentation deemed necessary by the Economic and Community Development Department.  This includes the understanding and general application of engineer and architect scales. 
  • Ability to establish and maintain effective working relationships with key staff members at all levels of the organization. 
  • Ability to work with minimal supervision and specific directions and the skills to identify potential needs and problems and the ability to suggest workable solutions. 
  • Ability to use modern office equipment including computer application such as Word, PowerPoint, and Excel software, and the possession of or ability to obtain a valid Illinois driver's license with a safe driving record.